Returns will be accepted within 15 days of receiving the product.
The customer is responsible for return shipping cost.
If the product is damaged or defective, we will ship out a new product at no cost.
Item(s) that can be exchanged/returned:
- If the item(s) you received are not same as your order or incomplete order.
- Failure of retail packaging will be given exchange.
(This rule Only applies to recently purchased/unopened items)
Item(s) that CANNOT be returned:
- We are NOT responsible for any product(s) damages or issues induced by the customer.
- If the retail packaging has been opened or is damaged, no refund or exchange of the product will be issued since it has diminished in value.
- If the product(s) has been neglected/unused for extended periods of time, the product(s) would still be diminished in value (even if the retail packaging has never been opened). Therefore, refund/ exchange will NOT be applicable.
- If you simply change your mind about the product(s) and request return/exchange, you may return.
(In this case, we may charge you return shipping costs and 15% of restocking fee.)